Refund policy
Effective date: October 1, 2026
Return period and eligibility
You may request a return within 15 days after receiving your product. For a change-of-mind return, the product must be unused, undamaged and in its original packaging, with proof of purchase.
Opened or used products that cannot be resold for hygiene reasons are not eligible for a change-of-mind return. This may include press-on nails, false eyelashes and lash accessories once used or once a hygiene seal has been broken, where a seal is supplied. Customized products are not eligible for a change-of-mind return.
These conditions do not restrict rights or remedies that apply to defective, misdescribed or incorrectly supplied products under applicable law.
How to request a return
Email ub2storer001@gmail.com with your order number, the items you wish to return and the reason. Where a product is damaged, defective or incorrect, include a description and clear photographs if available. Contact us as soon as reasonably possible after discovering the issue.
Wait for our confirmation and return instructions before sending anything back. We will provide the appropriate address and instructions for the accepted return. Our mailing address is 15 Pringle Lane, Ancaster, Ontario, L9G 0H2, Canada.
Shipping costs
For an eligible change-of-mind return, you are responsible for return shipping costs and for getting the product back to us. Original shipping charges are non-refundable unless applicable law requires otherwise.
If the product is defective or we supplied the wrong item, contact us first so that we can arrange an appropriate remedy and explain any return-shipping arrangements. Do not pay for return shipping before receiving our instructions if you are seeking reimbursement.
Refunds and exchanges
After receiving and inspecting a return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional processing time.
For an exchange enquiry, contact us before returning the item. Any proposed replacement depends on availability and the resolution agreed for your order. Nothing in this policy limits mandatory consumer rights.
Contact
UB2 BEAUTY, operated by VIROLINE GROUP Inc.
15 Pringle Lane
Ancaster, Ontario L9G 0H2
Canada
Email: ub2storer001@gmail.com
Phone: +1 905 921 5801