Privacy policy
Effective date: October 1, 2026
Who is responsible
VIROLINE GROUP Inc. operates UB2 BEAUTY at ub2store.com and its regional storefronts. This policy describes how we handle personal information when you browse, create an account, place an order or contact us.
Contact for privacy enquiries: ub2storer001@gmail.com; +1 905 921 5801; 15 Pringle Lane, Ancaster, Ontario, L9G 0H2, Canada.
Information collected and purposes
Depending on how you use the store, we collect contact and delivery details, account information, order and transaction records, customer-service communications, and information about your device and use of the website, such as IP address, browser details and pages visited.
We use this information to operate accounts and shopping functions; process payments and orders; arrange delivery, returns and refunds; provide support and service notices; protect against fraud and misuse; maintain and improve the store; and comply with legal, tax and accounting obligations.
Payment details are processed through the payment provider presented at checkout. Please do not send us complete card details or payment-account passwords by email.
Service providers and disclosures
We use Shopify to operate the store. Information needed to provide a service may also be handled by payment processors, delivery and fulfilment providers and other service providers supporting customer communications, security, analytics or marketing, as applicable.
We limit disclosures to the purposes described here or other purposes communicated to you. We may disclose information where required by law or where permitted to protect legal rights or respond to a dispute.
Cookies and marketing choices
Necessary cookies support features such as the shopping cart, checkout, account sessions and preferences. Analytics or advertising technologies may be used where enabled and permitted. Where offered, use the website’s privacy controls to make choices about optional tracking or data sharing. Browser controls can restrict cookies, although some functions may then be unavailable.
Marketing emails are sent where permitted and with consent where required. You can unsubscribe using the message’s link or contact us. Unsubscribing from marketing does not stop messages needed to service an order or protect an account.
Processing outside Canada
Shopify and other service providers may process or store information outside Canada. Information may be subject to lawful access in the country where it is processed. We remain responsible for handling personal information in accordance with applicable requirements and use appropriate contractual or other safeguards for service-provider processing.
Retention and safeguards
We keep information for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and dispute requirements, and then delete or de-identify it where appropriate. Different record types may have different retention periods.
We use reasonable safeguards appropriate to the sensitivity of the information. No online transmission or storage system can be guaranteed completely secure.
Access, correction and consent
Contact us to request access to your personal information, correction of inaccurate information, or to raise a privacy concern. We may need to verify your identity in a proportionate way before fulfilling a request.
You may withdraw consent where consent is the basis for a use or disclosure, subject to legal or contractual restrictions and reasonable notice. We will explain any effect on the services we can provide. Additional rights, including deletion or particular opt-outs, apply where required by the law relevant to you.
Our store is not directed to children. Contact us if you believe a child’s information has been provided inappropriately.
Updates
We may update this policy to reflect changes in our services or practices. We will show the effective date and provide additional notice or obtain consent where required for material changes.