FAQ

Measure the widest part of each natural nail and compare it with the size chart on the product page. If you are between sizes, choose the larger size and file the edges for a comfortable fit.

With proper preparation and care, most sets last about 7–14 days. Avoid soaking your hands for long periods and use gloves for household chores.

Many styles can be reused when removed gently and stored cleanly. Do not force or peel them off, as this can damage the natural nail and the set.

Soak the nails in warm, soapy water and gently loosen the edges. Never pull or pry them off.

Trim the band to fit your lash line, apply a thin layer of lash adhesive, wait a few seconds, then place the lash close to your natural lash line.

Yes. Remove adhesive gently after use and store the lashes in their original tray. Reuse depends on the style, adhesive, and care routine.

Orders are generally processed within 1–3 business days.

Visit our Beauty Tips blog for product guides, application ideas, care advice, and new style inspiration.

Use our Contact page and include your order number when you need help with an existing order.

All orders are shipped from Canada.

Free standard shipping is available on orders of CAD $39 or more. Shipping options and any applicable charges are shown at checkout.

Delivery times may vary depending on the destination, carrier and shipping service available at checkout. Tracking information will be emailed when available.

We want you to feel confident shopping with UB2 BEAUTY. If you are not satisfied with your purchase for any reason, you may request a return or exchange within 15 days of receiving your order.

Please submit your request directly through your order page. You may also contact us by email if you need assistance. To help us process your request efficiently and keep your order records complete, the return or exchange request should be submitted through your order page. Once your request is received, our team will review it and provide the next steps. Please do not send an item back before submitting a return request and receiving return instructions from us.